Juice develop customer service training and filmed content for North East Housing Association

Following the success of ‘Stronger Together’ staff conferences delivered by Juice Learning. South Tyneside Homes approached them to develop a series of 8 half-day staff conferences aimed at developing a culture to deliver world class Customer Service, entitled “Behaviour Matters”.

The Challenge

The Behaviour Matters framework was designed by a cross section of South Tyneside Homes’ staff who established a set of behavioural service. This framework is used to: set standards of behaviour and agree expectations; recruit people with the right attitude; challenge inappropriate behaviour; improve performance; plan staff development; and understand the behaviours required to grow and develop.

The challenge laid down to Juice Learning was to show examples of staff behaviour and show the effect these can have on colleagues, customers and the organisation as a whole.

Our Solution

In order to launch the framework and help make the behaviours a reality for all staff, Juice produced a series of engaging and thought-provoking films. Shot at South Tyneside Homes locations the films illustrate the expected behaviours within the framework. Our Learning and Development Director - Matt Cleve then incorporated the films into an inspirational, engaging and memorable learning journey.

Project Images


Project Films

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