‘The Obsessed’ are watching!

In a groundbreaking initiative we created a customer excellence training programme for East Durham Homes (EDH) featuring ‘The Obsessed’, a fictional surveillance team whose mission it is to improve customer service. The tailored resource designed to be delivered in-house, included three ninety-minute sessions and includes over forty minutes of scripted drama.

Click to play

The Challenge

As part of a blended approach, which included delivery of a drama-based conference to all staff, Juice were asked to create a training resource that could be presented to all existing and new staff to deliver the skills, knowledge and attitude to deliver customer excellence as standard.

Our Solution

From an early stage it was clear that EDH were keen to commission engaging and creative media content as a key element of their training resource.

With our creativity put fully to the test, we created the concept of a secret surveillance organization: “The Obsessed”. This fictional and benevolent organization investigates the standard of customer service through the use of covert surveillance techniques. This allowed us to portray customer interactions through CCTV footage, telephone recordings and mystery shoppers, whilst using “The Obsessed’s” bunker as the main location.
We followed one day of filming on location at EDH premises with a weekend studio shoot in the studio facilities next to our office in Armitage Bridge.

The final look and sound of the film was a collaborative effort between our highly creative and very resourceful crew, which included: production design by Fiona Albrow; lighting and camera by Stuart Dunn and sound recording by Dan Budd.

Project Images


Project Films

Receive our Newsletter

Your name:
Leave this empty:
Silver Winner at Cannes Corporate Media and TV Awards Gold Winner at Cannes Corporate Media and TV Awards Evcom 2015 Evcom 2014 Autovision 2015 IoIC Award of Excellence 2014

Juice Learning Blog

The latest from Juice Learning

It’s that time again where we reflect on the past year and plan for the New Year. We all start with the very best intention...
Greetings Readers, Our latest newsletter has a focus on Excellence! You’d think that excellence would be easy to define, bu...

Blended Solutions

On The Ball - Football Stewards Training Programme
Safety Excellence

Having invested heavily in process safety in recent years, Nampak Plastics UK identified a need to realise further improvement in its Health and Safety performance in order to fully protect both its business and its workforce.

More >

On The Ball - Football Stewards Training Programme
On The Ball - Football Stewards Training Programme

'On The Ball' is an NVQ certified training package aimed at all English football stewards. The training package comprises of 8 modules each a carefully crafted learning journey including engaging interactive activities all clearly laid out for the steward in their training guide, film footage and handouts.

More >

Some of our Clients

NHSSSENampackPremier LeagueEnterprise MouchelGKNPhunky FoodsToyota



Enjoy films created by Juice Media on YouTube

Linked In

View our profile on Linked In