People Skills

Yorkshire Housing manages more than 16,000 homes across Yorkshire and their 750 staff are dedicated to offering the best homes and support to their customers. Their clear commitment to delivering excellence was again demonstrated when they launched their “People Skills” training programme, which is designed to ensure their team have the knowledge, skills and attitude to engage effectively with colleagues, customers and stakeholders.

We were delighted when they chose Juice to help them deliver a series of full day sessions to their staff at Sheffield, York and Bradford.

The Challenge

In a far-reaching brief, the team at Yorkshire Housing asked us to deliver a series of sessions to 125 of their staff to address the following topics:

  • Effective communications
  • Creating positive working relationships
  • Responding to challenging situations
  • Delivering customer excellence
  • Presenting views and information
  • Effective negotiation

Our Solution

Our latest addition to the Juice Team - Scott Worsfold facilitated a series of full-day sessions designed by our Learning and Development Director Matt Cleve. Yet again our creative use of theatre proved to be a powerful stimulus for learning, and husband and wife team Jo and Barrie English involved the delegates thoroughly in a series of scripted and improvised performances. Designed to emotionally engage the audience in the learning, our highly interactive approach meant that the groups enthusiastically contributed and quickly recognised how to apply learning models to realistic situations.

Yorkshire Housing

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