South Tyneside Homes
Blended Solution

South Tyneside Homes are committed to providing fair access to all of their services and employment opportunities. Their aim is for all people to achieve equal outcomes either in the standard of service they receive or in the way they are treated as employees, and that everyone has the right to live in a society free from discrimination, harassment, bullying and prejudice and should be treated fairly and with respect.

Continuing a working partnership lasting nearly two years,  Juice Learning were chosen as the preferred supplier for South Tyneside Homes’ Equality and Diversity training programme for more than 600 staff across the organisation.

The Challenge

  • Communicate the key points of the Equality Act 2010
  • Highlight the difference between ‘direct’ and ‘indirect’ discrimination.
  • Illustrate different kinds of discrimination (e.g. Perceptive Discrimination; Associative Discrimination; Harassment)
  • Help delegates to understand the Protected Characteristics covered in legislation
  • Examine equality and diversity issues in the delegate’s day-to-day role
  • Highlight that attention to equality and diversity issues is the responsibility of everybody in the organisation
  • Illustrate how equality and diversity issues can impact upon both the customer experience and internal staff relationships
  • Help delegate understand the ways in which they might be protected by equality and diversity legislation

Our Solution

The innovative and engaging full day training programme was delivered to approximately 35 staff each day and includes the use of six short films which were shot on site in South Tyneside Homes (STH) offices, workshops, and customers’ homes.


Over a four month period, the training was successfully delivered to all of STH’s 600 staff, and after a thorough period of assessment we are delighted to announce that South Tyneside Homes have received a CIPD “Equality and Diversity in the Workplace” Award.

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We use a wide variety of techniques including theatre, film, e-learning and live workshops. Find out how our blended solutions have delivered real value and long term improvement.

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