Stronger Together – South Tyneside Homes staff conferences

South Tyneside Homes have a vision of becoming a sector leader in customer experience and of also being a fantastic place to work for its team of dedicated employees. As part of this process of continuous improvement a programme of staff events, themed ‘Stronger Together’, was conceived in order to highlight the importance of teamwork, equality, inclusion and unity in everybody working towards the same goals and upholding the organisational values.

The result was the successful delivery of 8 half-day customer experience events incorporating a blend of invisible theatre, live drama and inspiring audience participation. By way of demonstrating the organisation’s full commitment to these visions and values the events were championed by, and visibly involved, the Chief Executive and the Senior Management Team. This helped to unite staff across all levels and from all departments.

The key learning points were dynamically ‘brought to life’ through a series of engaging theatrical scenarios and interactive workshop sessions designed to help staff explore the solutions to the challenges that they face in delivering a superb customer experience and in working together effectively across departments.

The feedback from participants was extremely positive, with many already making commitments to change their behaviours, and confirming that the events were inspirational, challenging and insightful.

Stronger Together

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