South Tyneside Homes -
"Behaviour Matters"

Following the success of ‘Stronger Together’ staff conferences delivered by Juice Learning. South Tyneside Homes approached them to develop a series of 8 half-day staff conferences aimed at developing a culture to deliver world class Customer Service, entitled “Behaviour Matters”.

The Challenge

The Behaviour Matters framework was designed by a cross section of South Tyneside Homes’ staff who established a set of behavioural service. This framework is used to: set standards of behaviour and agree expectations; recruit people with the right attitude; challenge inappropriate behaviour; improve performance; plan staff development; and understand the behaviours required to grow and develop.

The challenge laid down to Juice Learning was to show examples of staff behaviour and show the effect these can have on colleagues, customers and the organisation as a whole.

Our Solution

Key to success was establishing a clear understanding of the purpose of the framework, and in particular that it was a mechanism that could be beneficial to staff rather than being a ‘stick to beat them with’. This was achieved through a series of ‘parliamentary’ style debates which encouraged participants to see a view that wasn’t necessarily their own. The overwhelming response following these discussions indicated that most staff felt positive about the framework.

The learning was further reinforced by a series of light-hearted short films produced by Juice at South Tyneside Homes locations. The films followed a day-in-the-life of a number of fictional STH staff and illustrated the expected behaviours within the framework, as well as some that would clearly sit outside of it! These films were then woven into an inspirational, engaging and memorable learning journey using a variety of series which each served to further embed the themes of each section of the framework.

Project Images

010203040505050505050505050505

Project Films

Blended Solutions

We use a wide variety of techniques including theatre, film, e-learning and live workshops. Find out how our blended solutions have delivered real value and long term improvement.

View all blended solutions >

Receive our Newsletter

  /  
Your name:
/
Company:
/
Email:
Leave this empty:
/
/
Silver Winner at Cannes Corporate Media and TV Awards Gold Winner at Cannes Corporate Media and TV Awards Evcom 2015 Evcom 2014 Autovision 2015 IoIC Award of Excellence 2014

Juice Learning Blog

The latest from Juice Learning

Greetings Readers, Our latest newsletter has a focus on Excellence! You’d think that excellence would be easy to define, bu...
Juice Learning are excited be exhibiting our Award-Winning approach to Behavioural Safety for the first time at the Health ...

Blended Solutions

On The Ball - Football Stewards Training Programme
Safety Excellence

Having invested heavily in process safety in recent years, Nampak Plastics UK identified a need to realise further improvement in its Health and Safety performance in order to fully protect both its business and its workforce.

More >

On The Ball - Football Stewards Training Programme
On The Ball - Football Stewards Training Programme

'On The Ball' is an NVQ certified training package aimed at all English football stewards. The training package comprises of 8 modules each a carefully crafted learning journey including engaging interactive activities all clearly laid out for the steward in their training guide, film footage and handouts.

More >

Some of our Clients

NHSSSENampackPremier LeagueEnterprise MouchelGKNPhunky FoodsToyota

Share

YouTube

Enjoy films created by Juice Media on YouTube

Linked In

View our profile on Linked In

Juice Learning
18F2, Brooke's Mill
Armitage Bridge
Huddersfield
HD4 7NR

Email: info@juicelearning.com

Telephone: 0844 504 75 75
International: + 44 (0) 1423 202181