We’re here to care

We first met the team at Epsom and St Helier when they attended a Patient Experience training session at North Middlesex Hospital in 2011. After witnessing the impact the session had on the delegates they invited us to deliver a programme which would be the vehicle to embed their core values and key messages around behaviours, attitudes and perceptions.

The Challenge

The training team at Epsom asked us to help provide a fresh insight into how behaviours, attitudes, self-awareness and perceptions can impact on positive individual interactions with patients/families and staff across the Trust.

Central to the design of the sessions were the Trust’s core values:

  • Put the patient first
  • Work as one team
  • Respect each other
  • Protect the environment
  • Strive for continual improvement

Our Solution

Working closely with Epsom & St.Helier’s training team we facilitated a series of lively and inspirational half-day workshops to over 250 members of the Logistics and recently-formed Pathway Co-ordinator’s team.  Delivering a bespoke workshop incorporating tailor-made theatre, recorded comments from patients and engaging interactive learning exercises, our facilitators Matt Cleve and Andy Thomas created an energetic and enjoyable event which left the delegates inspired to deliver an outstanding Patient Experience.

Epsom and St. Helier University Hospitals

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