Blended Solution

Operating in 78 countries, the Lafarge Group is a world leader in building materials and they help meet the world’s demand for housing and infrastructure.  In the UK Lafarge Aggregates and Cement is officially the safest business in its industry, showing consistent improvement towards eradicating work-place incidents. And because of their desire for constant improvement in every aspect of workplace safety, Lafarge approached Juice Learning to help them develop a programme to improve the quality of “Toolbox Talks”.

The Challenge

Toolbox Talks is a term used to describe a short and very specific briefing delivered in small groups usually at a working site. The subject matter can vary hugely, but the content of these briefings is usually centred on an aspect of safety – so the effectiveness of these briefings is critical to the health and well-being of staff. The team at Lafarge recognised that there was an opportunity to improve the quality of the briefings by developing the skills of the managers and supervisors whose job it is to deliver them to their colleagues.

Our Solution

This provided us with a great opportunity to practise what we were going to preach! The challenge was to design a short, concise and highly engaging session that could be delivered at a wide-range of locations, so our delegates could do exactly the same.
We approached the project with all the creativity and enthusiasm that we’ve become known for and produced a series of films on location at Dowlow Quarry in Derbyshire which Matt Cleve (Learning & Development Director) incorporated into a session designed to help our delegates:

  • Deliver messages clearly and with confidence
  • Prepare and plan effective briefings
  • Engage with staff and encourage audience participation
  • Make briefings personal
  • Handle questions and sensitive subjects

Our Facilitators Andy Thomas and Scott Worsfold then delivered a national training tour delivering at 12 different sites from Dartford to Durham, ensuring that everyone who has the responsibility to do so would be able to deliver these critical talks in a highly effective way.


Over a four month period, the training was successfully delivered to all of STH’s 600 staff, and after a thorough period of assessment we are delighted to announce that South Tyneside Homes have received a CIPD “Equality and Diversity in the Workplace” Award.

Delegate evaluation

96% of attendees felt that the course helped them deliver important messages clearly and with confidence, develop ways to plan and prepare for delivering toolbox talks and engage with staff to encourage participation in toolbox talks.

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Blended Solutions

We use a wide variety of techniques including theatre, film, e-learning and live workshops. Find out how our blended solutions have delivered real value and long term improvement.

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