We take a lead at the Chartered Institute of Housing’s Annual Conference

Juice Learning were recently asked to present at the CIH Cymru Leadership & Customer Excellence Conference & Exhibition 2009, which took place at the Venue Cymru on the picturesque seafront of Llandudno, North Wales. The two day event, which took place, 29-30 September, was attended by front line officers and chief executives from a number of the regional housing associations. The events were full of tailor made solutions and insight to equip attendees with the tools and knowledge to deliver 21st century service excellence in an increasingly competitive environment.

In an energetic and involving session Juice Learning facilitator, Andy Thomas, took the delegates through an interactive workshop focusing on Customer Excellence, outlining the benefits of positive and unique approaches to customer satisfaction. Andy’s enthusiastic and engaging style, combined with video footage and audience participation exercises, went down well with the audience and left them with a lot to ponder over.

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